Refund policy

All Sales Are Final 📌

  • Due to the nature of food products, we do not accept returns or exchanges.
  • We will replace or refund items that arrive damaged or incorrect.

Damaged or Incorrect Items 💥

  • Contact us within 7 days of delivery at store@foodbymaria.com with your order number.
  • Include clear photos of the product, the inner and outer packaging, and the shipping label.
  • Do not discard the item or packaging until we confirm next steps. We may request a return or provide disposal instructions.

How To Start A Claim 📨

  • Email store@foodbymaria.com with your order number, photos, and a brief description of the issue.
  • We will review and reply with an approval or a request for more information.

Refunds 🧾

  • If approved, we will process a replacement or a refund to your original payment method.
  • Refunds typically post within 3 to 7 business days after processing, depending on your bank or card issuer.
  • If inventory is limited, we may issue a refund instead of a replacement.

Exchanges 🔄

  • We do not offer exchanges. For damaged or incorrect items, we will replace or refund per the sections above.

Lost or Stolen Packages 📫

  • Packages marked as Delivered but not received are not the responsibility of Food by Maria once confirmed delivered to the address on the order.
  • Please check with neighbors and your local carrier office. If still missing after 3 business days, email store@foodbymaria.com and we will help you investigate with the carrier.

Non Returnable Items 🚫

  • All edible products, opened or unopened, are non returnable for safety and quality reasons.

Questions ❓